Versace with Accenture
How we helped an $800M+ company launch its new global e-commerce site
How we supported Accenture through a high-pressure global SFCC launch, coordinating senior engineers and critical issue resolution to protect stability and business continuity.
Final outcome
The new global platform launched successfully and remained stable through the critical exposure window.
- 100% Successful go-live Launch completed without critical blockers
- 4 Senior developers coordinated Clear priorities and ownership
- 2 months On-site support in Milan Alongside the Versace team in the most delicate phase
- Stable Post-launch platform Continuous support protected operations
Initial challenge
Versace was approaching the most exposed phase of its new global commerce programme. Deadlines were fixed, traffic and revenue risk were significant, and unresolved issues could affect both customers and brand reputation.
- Non-negotiable global launch window
- Critical bugs requiring fast prioritisation
- Multiple technical and business stakeholders
- A need for continuous on-site coordination
Our contribution
Accenture engaged us to lead the SFCC go-live. We coordinated four senior developers, managed critical bug fixing and maintained direct alignment between technical teams and client stakeholders.
- Go-live readiness and issue triage
- Coordination of four senior engineers
- Critical defect resolution
- Continuous stakeholder communication
Approach and delivery
The work centred on disciplined prioritisation: stabilise revenue-critical journeys first, make ownership explicit and keep decisions moving through the war-room structure.
On-site presence in Milan supported rapid communication during the launch window and reduced the delay between detection, decision and resolution.
How we worked
-
Pre-live stabilisation
Reviewed readiness, prioritised defects and aligned ownership.
-
Go-live window
Coordinated delivery and rapid response during the global launch.
-
Post-live support
Monitored stability, resolved emerging issues and supported handover.
Project highlights
Key takeaways
-
01
Certification and experience build trust
High-pressure programmes need reliable platform judgement.
-
02
Proximity can accelerate decisions
On-site coordination reduced communication latency.
-
03
Coordination matters as much as execution
Clear ownership kept specialist work focused on the launch objective.
Conclusion
A successful global go-live depends on more than closing defects. It requires prioritisation, communication and confidence under pressure.
The structured collaboration protected launch stability while keeping client and technical stakeholders continuously aligned.